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Guides, references, and answers for advisors using the Bancroft platform.
Getting Started
Sign in, set up your firm, configure branding, and understand billing.
4 articlesWorkflows
Document generation, trust funding, amendments, the Digital Safe, team management, and the client experience.
7 articlesCompliance & Security
How Bancroft handles UPL, data encryption, multi-factor authentication, and platform security.
2 articlesDocuments
What each document type produces, what it covers, and the common edge cases per document.
1 articleGetting Started
Getting started with Bancroft
How a Bancroft plan comes together
4 minThe stages of an estate plan in Bancroft, from the household record to funding and annual reviews, and who does what at each one.
Getting started with Bancroft
3 minWhat your first week looks like: your profile and brand, your first household and your first document. Includes how the free plan works.
Billing, plans, and service credits
4 minPlan prices, annual billing, seats and paid services. Advisor includes up to 25 wills and trusts per year; Growth and above include unlimited documents.
White-label and branding
3 minWhat carries your brand on each plan: a client portal at your own subdomain with your firm name, logo, favicon, colors and fonts on every plan; your own domain and client email from your domain on the Firm plan. What is deliberately left unbranded, and why.
Workflows
Core advisor workflows
Document generation workflow
4 minHow a document goes from questionnaire to signing: who makes each selection, when attorney review applies, and how a finished document is revised.
Trust funding letter automation
4 minWhy funding matters, which assets funding letters cover, the three funding strategies, and how letters are approved, mailed and confirmed. Links to deed recording.
Digital Safe (vault)
6 minBancroft's encrypted vault. AES-256-GCM envelope encryption with per-entry keys, uploaded files and passwords, the Legacy Letter, an executor disclosure workflow with audit-logged access requests, and wellness check-ins. Free on every plan and never locked.
Changing a trust
3 minHow a trust changes after it has been signed. Change trust starts from the household’s existing answers and makes the change as a short amendment where possible, or as a full restatement. Free on every Bancroft plan: no per-change fee, no cap, no tier restriction. Trusts drafted elsewhere use the Trust Restatement document.
The client experience
4 minWhat your clients see in your branded portal: the invitation, My info, questionnaires, documents, the Digital Safe and funding letters. How the advisor and client sides share one household record, so neither side enters the same fact twice.
Enterprise team management
4 minHow multi-advisor firms work on the Bancroft Firm and Enterprise plans: the firm record, seats and roles (Owner, Admin, Member), household visibility and reassignment, ownership transfer, the firm-wide audit log, Client services and Adoption. Includes $249/month per-additional-seat pricing.
Deed recording
3 minHow Bancroft's deed recording service moves real property into a trust, what it costs, what the household provides, and the questions to resolve before a transfer.
Compliance & Security
Compliance, security, and legal guardrails
Bancroft and the unauthorized practice of law
4 minClient decisions, advisor coordination and attorney involvement. Review the Bancroft workflow with your firm’s counsel and compliance team before offering a service.
Security and multi-factor authentication
3 minHow Bancroft protects advisor and client accounts: encryption, multi-factor authentication on every account, session limits and sign-in protection. Includes what to do if you suspect unauthorized access.
Still need help?
Email the Bancroft team. A person reads and answers every message. Tell us what you were trying to do and what you saw.
Already a customer? Step-by-step guidance for every task is in Training and Help, under Resources in Bancroft.
Evaluating Bancroft for your practice? Book a 30-minute demo or see pricing.