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Security and Compliance

How Bancroft protects client information.

Estate planning involves sensitive financial and family information. Below are the controls built into Bancroft and the documentation your firm can request during its vendor review.

Controls

What is in place today.

Hosting

The application runs on Vercel. The database and file storage run on Supabase, on AWS. All data is processed and stored in the United States.

Encryption in transit

Every connection uses HTTPS. The app sends a Strict-Transport-Security header, so browsers will not connect over plain HTTP.

Encryption at rest

The database and file storage are encrypted at rest. Digital Safe contents and MFA secrets are encrypted again by the application with AES-256-GCM.

Passwords and payments

Passwords are stored only as salted one-way hashes. Card numbers go directly to Stripe and never reach Bancroft.

Backups

The database, stored documents and Digital Safe files are backed up regularly to separate private storage. Digital Safe files stay encrypted in backups.

Vendors

Every provider that handles personal data is on the subprocessor list, with its purpose and location.

Digital Safe encryption

Vault credentials and files use AES-256-GCM envelope encryption, with a separate key for each entry.

Multi-factor authentication

Accounts support authenticator-app codes and recovery codes. MFA is required for Bancroft administrator and attorney accounts, and firms on the Firm plan can require it for every member. MFA secrets are encrypted before storage.

Session revocation

Password resets and security-sensitive account changes trigger session revocation checks across devices.

Role-based access

Household access is checked against account roles, firm membership and advisor assignments.

Audit records

Account, document and administrative activity is recorded for review, and the audit records are designed to make alteration detectable.

Server-side document generation

Document assembly runs on the server. Access to generated documents is subject to account and household authorization checks.

Secure development

Changes are tested and dependencies are checked before release.

Vendor review

Security documentation for your review.

Bancroft does not currently claim a completed SOC 2 Type II examination. We can answer security questionnaires and discuss your firm’s requirements. For account setup and suspected unauthorized access, see the security and MFA help article.

Our Data Processing Addendum, subprocessor list and privacy policy are public.