Accessibility Statement

Our commitment

Bancroft is committed to making its website and platform usable by everyone, including people who use screen readers, keyboard navigation, screen magnification, voice control, or other assistive technology.

Estate planning is a service people often use at difficult moments, sometimes on behalf of a parent or spouse, sometimes while managing a disability or illness of their own. An interface that is hard to operate is not a minor inconvenience in that context. We treat accessibility as part of whether the product works, not as a compliance afterthought.

Conformance standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard most commonly referenced under the Americans with Disabilities Act and adopted by U.S. regulators.

We assess this standard as substantially met on the public marketing website. The advisor and client platform is held to the same standard and is reviewed as surfaces are built and revised. Because both the site and the platform change frequently, we describe conformance as ongoing rather than certified, and we do not claim a formal third-party audit has been performed.

What we have implemented

Specific measures in place include:

Semantic HTML structure with landmark regions, correctly ordered headings, and lists and tables marked up as such, so assistive technology can convey page structure.

A skip-to-content link on every page, allowing keyboard and screen reader users to bypass navigation and reach the main content directly.

Full keyboard operability, including menus that open, close, and navigate by keyboard, and visible focus indicators throughout so keyboard users can always tell where they are.

Color contrast that meets or exceeds the WCAG AA thresholds of 4.5:1 for body text and 3:1 for large text. This is verified by measurement rather than by eye: every text element on the site is checked against the background actually rendered behind it, on both the light and dark sections, and the check is re-run whenever colors change. Focus indicators are held to the 3:1 non-text threshold and switch color between light and dark sections so the ring stays visible on both.

Accessible names and states on interactive controls, including labelled form fields, described buttons, and menus that expose their expanded and collapsed state programmatically.

Content that does not rely on color alone to convey meaning, and text that remains readable when the browser is zoomed or text is enlarged.

Alternative text on meaningful images, with decorative graphics marked so they are skipped by screen readers.

Known limitations

We would rather name the gaps than imply there are none.

Some documents generated by the platform are produced as PDFs for printing, signing, and filing, and are formatted to meet legal execution requirements. These are not fully tagged for screen reader navigation. If you need the contents of a generated document in an accessible format, contact us and we will provide one.

A small number of interactive workflows have been optimized for desktop first. They are keyboard operable, but the layout on narrow screens is still being improved.

Where the platform embeds a third-party component, such as the payment form provided by our payment processor or a scheduling widget, that component's accessibility is determined in part by the vendor. We select vendors that publish accessibility conformance information and will replace a component that we cannot make workable.

Feedback and requests for assistance

If you encounter a barrier on this site or in the platform, or if you need information provided in a different format, please tell us. We treat accessibility reports as functional defects, not suggestions.

Email support@usebancroft.com with the subject line "Accessibility." Please include the page or screen involved, what you were trying to do, and the assistive technology and browser you were using, if you are able to share that. We aim to acknowledge accessibility reports within two business days and will tell you what we intend to do and when.

If you need help completing a task on the platform while we resolve an issue, say so in your message and we will find another way to get it done for you.